Shipping policy

Last Updated: February 7, 2025

1. Free Shipping

We offer free shipping on all orders over 40€.
For orders under 40€, a standard shipping fee will be applied at checkout.

2. Processing Time

  • Orders are processed within 3-5 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated Delivery Time

  • Standard delivery typically takes 9–15 business days, depending on your location.

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

4. Shipping Locations

We currently ship worldwide.

5. Lost or Delayed Shipments

  • While we strive to ensure timely delivery, we are not responsible for delays caused by carriers or unforeseen circumstances.

  • If your order is significantly delayed or appears to be lost, please contact us and we’ll assist you in resolving the issue.

6. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details.

  • We are not liable for lost or misdelivered packages due to incorrect addresses.

  • If you notice an error in your shipping information, contact us immediately before the order ships.

7. Contact Us

If you have any questions about our shipping policy, feel free to contact us:

  • info@stoneyofficial.co